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Inquiries and Other Written Correspondence

Fay Servicing
P.O. Box 809441
Chicago, IL 60680


Payments should be mailed to the address listed on your billing statement. If you need a copy of your billing statement, please contact your Account Manager or call 1-800-495-7166. To ensure that we are able to fully and accurately address your inquiry, please provide the customer’s full name, loan number, email address, and phone number.

For Lockbox Payments:

Fay Servicing LLC
PO Box 88009
Chicago IL  60680-1009

For Payments (overnight mail):

Fay Servicing LLC
Attn: Payment Processing
1601 LBJ Freeway, Suite 150
Farmers Branch, TX  75234

Notices of Error or Information Requests

The following mailing address must be used for all Notices of Error or Information Requests submitted via mail:

Fay Servicing, LLC
901 S. 2nd St. Suite 201
Springfield, IL 62704

For Residential Mortgage Loans on Real Estate Located in Texas

Complaints regarding the servicing of your mortgage should be sent to the Texas Department of Savings and Mortgage Lending: 2601 N. Lamar, Suite 201, Austin, TX 78705.

A toll-free consumer hotline is available at 1-877-276-5550.

Identity Theft Claims

If you are a victim of identity theft, you must submit your claim in writing. You may complete the Federal Trade Commission’s Affidavit of Identity Theft form from the link below. Please submit your completed form to the following mailing address:

Fay Servicing, LLC
901 S. 2nd St. Suite 201
Springfield, IL 62704
ATTN: Identity Theft Claims

FTC Affidavit of Identity Theft


Monday–Thursday: 8:00 a.m. to 9:00 p.m.

Friday: 8:30 a.m. to 5:00 p.m.

Saturday: 10:00 a.m. to 4:00 p.m.