Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

CONTACT US

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Inquiries and Other Written Correspondence

Fay Servicing
P.O. Box 809441
Chicago, IL 60680

Payments

Payments should be mailed to the address listed on your billing statement. If you need a copy of your billing statement, please contact your Account Manager or call 1-800-495-7166. To ensure that we are able to fully and accurately address your inquiry, please provide the customer’s full name, loan number, email address, and phone number.

For Lockbox Payments:

Fay Servicing LLC
PO Box 88009
Chicago IL  60680-1009

For Payments (overnight mail):

Fay Servicing LLC
Attn: Payment Processing
1601 LBJ Freeway, Suite 150
Farmers Branch, TX  75234

Notices of Error or Information Requests

The following mailing address must be used for all Notices of Error or Information Requests submitted via mail:

Fay Servicing, LLC
901 S. 2nd St. Suite 201
Springfield, IL 62704

For Residential Mortgage Loans on Real Estate Located in Texas

Complaints regarding the servicing of your mortgage should be sent to the Texas Department of Savings and Mortgage Lending: 2601 N. Lamar, Suite 201, Austin, TX 78705.

A toll-free consumer hotline is available at 1-877-276-5550.

For Residential Mortgage Loans on Real Estate Located in New York

Complaints regarding the servicing of your mortgage should be sent to the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at https://www.dfs.ny.gov.

Identity Theft Claims

If you are a victim of identity theft, you must submit your claim in writing. You may complete the Federal Trade Commission’s Affidavit of Identity Theft form from the link below. Please submit your completed form to the following mailing address:

Fay Servicing, LLC
901 S. 2nd St. Suite 201
Springfield, IL 62704
ATTN: Identity Theft Claims

FTC Affidavit of Identity Theft

Hours

Monday–Friday: 8:30 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Please note updated hours due to the COVID-19 (novel coronavirus) situation.