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All customers: PLEASE READ this IMPORTANT information regarding the COVID-19 disaster
Fay Servicing
P.O. Box 809441
Chicago, IL 60680
Payments should be mailed to the address listed on your billing statement. If you need a copy of your billing statement, please contact your Account Manager or call 1-800-495-7166. To ensure that we are able to fully and accurately address your inquiry, please provide the customer’s full name, loan number, email address, and phone number.
Fay Servicing LLC
PO Box 88009
Chicago IL 60680-1009
Fay Servicing LLC
Attn: Payment Processing
1601 LBJ Freeway, Suite 150
Farmers Branch, TX 75234
Payoff requests can be made by calling 1-800-495-7166, or you can complete this form and send it to Payoffrequests@fayservicing.com. Please note it can take up to seven business days to process a regular payoff request. If your loan is in default or in foreclosure, the payoff processing times may be longer due to additional information required to complete the payoff quote.
Requests received after 4:00 p.m. (Central Time) are considered received on the following business day.
Note: Only payoff requests may be sent to the email address provided above. For all other requests, please call the customer service number: 1-800-495-7166.
Upload your insurance policy information at www.MyCoverageInfo.com/FayServicing. The MyCoverageInfo website is available 24/7 via computer or smartphone. To access, simply enter borrower last name, ZIP Code, and the last four digits of the Social Security number.
Use MyCoverageInfo to view the insurance policy we have on file, and do the following:
You also can send the information by email to FayServicing@MyCoverageInfo.com or by fax to 1-937-525-8914.
Note: We can accept only homeowners insurance renewals and invoices at the email address and fax number above. For all other requests, please call Customer Service at 1-800-495-7166.
The following mailing address must be used for all Notices of Error or Information Requests submitted via mail:
Fay Servicing, LLC
3000 Professional Drive, Suite A
Springfield, IL 62703
Apply online or download and complete the Borrower Assistance Form. Submit your completed application using only one of the following methods.
By email:
applications@fayservicing.com
or
By fax:
312-509-4794
or
By mail:
Fay Servicing, LLC Attn: Applications
P. O. Box 814609
Dallas, TX 75381-4609
Fay Servicing, LLC, is licensed by the Hawaii Department of Financial Institutions. Complaints regarding the servicing of your mortgage should be sent to the Commissioner at the following website: https://cca.hawaii.gov/dfi/file-a-complaint/.
Complaints regarding the servicing of your mortgage should be sent to the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at https://www.dfs.ny.gov.
Fay Servicing, LLC, provides free language translation services to people whose preferred language is not English. If you need these services, call Fay Servicing, LLC, at 1-800-495-7166. Documents provided will be provided in English. A translation and description of commonly used debt collection terms is available in multiple languages on the NY Consumer Affairs Department’s website, https://www.nyc.gov/dca.
Complaints regarding the servicing of your mortgage should be sent to the Texas Department of Savings and Mortgage Lending: 2601 N. Lamar, Suite 201, Austin, TX 78705.
A toll-free consumer hotline is available at 1-877-276-5550.
If you are a victim of identity theft, you must submit your claim in writing. You may complete the Federal Trade Commission’s Affidavit of Identity Theft form from the link below. Please submit your completed form to the following mailing address:
Fay Servicing, LLC
3000 Professional Drive, Suite A
Springfield, IL 62703
ATTN: Identity Theft Claims
Monday–Friday: 8:30 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Operating hours are Central Time.
Please note updated hours due to the COVID-19 (novel coronavirus) situation.
Fay Servicing | 1-800-495-7166
