Please be advised that our Fay Servicing offices will be closed on Thursday, November 28. If you wish to make a payment, either call 800-495-7166 or log into your Fay Servicing Account and schedule a payment. Our offices will re-open on Friday, November 29. From all of us at Fay Servicing, Happy Thanksgiving!
Fay Servicing
P.O. Box 809441
Chicago, IL 60680
Payments should be mailed to the address listed on your billing statement. If you need a copy of your billing statement, please contact your Account Manager or call 1-800-495-7166. To ensure that we are able to fully and accurately address your inquiry, please provide the customer’s full name, loan number, email address, and phone number.
Fay Servicing LLC
PO Box 88009
Chicago IL 60680-1009
Fay Servicing LLC
Attn: Payment Processing
1601 LBJ Freeway, Suite 150
Farmers Branch, TX 75234
The following mailing address must be used for all Notices of Error or Information Requests submitted via mail:
Fay Servicing, LLC
901 S. 2nd St. Suite 201
Springfield, IL 62704
Complaints regarding the servicing of your mortgage should be sent to the Texas Department of Savings and Mortgage Lending: 2601 N. Lamar, Suite 201, Austin, TX 78705.
A toll-free consumer hotline is available at 1-877-276-5550.
If you are a victim of identity theft, you must submit your claim in writing. You may complete the Federal Trade Commission’s Affidavit of Identity Theft form from the link below. Please submit your completed form to the following mailing address:
Fay Servicing, LLC
901 S. 2nd St. Suite 201
Springfield, IL 62704
ATTN: Identity Theft Claims
Monday–Thursday: 8:00 a.m. to 9:00 p.m.
Friday: 8:30 a.m. to 5:00 p.m.
Saturday: 10:00 a.m. to 4:00 p.m.
Operating hours are Central Time.
Fay Servicing | 1-800-495-7166
