Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

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Our borrower portal will not be available Sunday, September 27, from 5:00 AM to 11:00 AM (Central Daylight Time) due to normal maintenance. We apologize for any inconvenience this may cause.

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Sign up for paperless statements to receive one fewer piece of mail each month. You can always visit us here at our website to view your most recent account information.

MY LOAN

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Call us at 1-800-495-7166 with any questions.

Welcome to Fay Servicing!

Fay Servicing is a specialty mortgage servicer and originator that sees the customer behind every loan. At Fay Servicing, we understand that you are not a loan number — you are a homeowner.

Beware of Foreclosure Rescue Scams

Experiencing Financial Difficulties?

We understand that situations arise that may affect your ability to pay your mortgage. We may be able to provide relief.

Apply online or check the status of an existing application here.

Other ways to apply

Need Local Help?

Have a need for local services related to Employment, Heat & Utilities, or Financial Counseling?

Self Direct

Fay Servicing provides a comprehensive list of all licenses and registrations for customer verification.

Customers can also visit the Nationwide Mortgage Licensing System & Registry (NMLS) Consumer Access website at www.nmlsconsumeraccess.org.

Fay Servicing’s NMLS ID number is 88244.