All customers: PLEASE READ this IMPORTANT information regarding the COVID-19 disaster

Effective 12/8/2021, existing customers who access their loan information online (the “My Loan” login) will need to re-register their account with our enhanced Borrower Portal. Simply click on the link to “Register” on or after 12/8/2021. Please reach out to our Customer Servicer team at 1-800-495-7166 with any questions or to assist you. Additional information will be sent to you via email after 12/1/2021.

Contact us toll free at 1-800-495-7166
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Our borrower portal will not be available Sunday, March 14, from 5:00 AM to 11:00 AM (Central Time) due to normal maintenance. We apologize for any inconvenience this may cause.


Call us at 1-800-495-7166 with any questions.

Welcome to Fay Servicing!

Fay Servicing is a specialty mortgage servicer and originator that sees the customer behind every loan. At Fay Servicing, we understand that you are not a loan number — you are a homeowner.

Beware of Foreclosure Rescue Scams

Experiencing Financial Difficulties?

We understand that situations arise that may affect your ability to pay your mortgage. We may be able to provide relief.

Apply online or check the status of an existing application here.

Other ways to apply

Need Local Help?

Have a need for local services related to Employment, Heat & Utilities, or Financial Counseling?

Self Direct

Fay Servicing provides a comprehensive list of all licenses and registrations for customer verification.

Customers can also visit the Nationwide Mortgage Licensing System & Registry (NMLS) Consumer Access website at

Fay Servicing’s NMLS ID number is 88244.