All customers: PLEASE READ this IMPORTANT information regarding the COVID-19 disaster

Effective 12/8/2021, existing customers who access their loan information online (the “My Loan” login) will need to re-register their account with our enhanced Borrower Portal. Simply click on the link to “Register” on or after 12/8/2021. Please reach out to our Customer Servicer team at 1-800-495-7166 with any questions or to assist you. Additional information will be sent to you via email after 12/1/2021.

Contact us toll free at 1-800-495-7166


Fay Servicing creates unique mortgage solutions by providing unique services.

Your Designated Contact

You will have a single, dedicated contact at Fay Servicing who will be able to quickly and accurately assist you in evaluating your financial situation. You will never be passed around to multiple contacts in various departments.

Customized Solutions

Fay Servicing is focused on providing individually tailored solutions that work for you. We recognize that everyone’s situation is different and that a customized approach is the best way to meet our customers’ needs.

Ongoing Assistance

After developing a customized solution, Fay Servicing will continue to provide you with guidance and assistance as needed. Whatever the solution, Fay Servicing has the expertise and flexibility to help you reach your goal.

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