Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

NEWSROOM

Fay Servicing Adds RES.NET’s REO Portal to Manage Portfolio

RES.NET, a California-based software applications firm serving the real estate industry, has partnered with Fay Servicing to provide Fay’s clients access to RES.NET’s expansive network of agents and vendors through the company’s REO Portal. Through the platform, Fay clients also access to RES.NET’s set of customizable operating tools to allow compliance while maintaining efficiencies. “Under such tight regulatory oversight, more

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Fay Servicing Launches REO Division, Hires Glenn Brooks as SVP

After launching its new mortgage origination division focusing on retail and correspondent loans in May, Fay Servicing has launched a new real estate owned (REO) property division offering a range of services, including eviction attorney selection and oversight, access to a large preferred real estate agent network, ‘cash for keys’ negotiations, pre-marketing strategies, contractor selection and project oversight, listing and

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Fay Servicing Selects Nancy Barthel as Senior Vice President of Operational Risk

CHICAGO–(BUSINESS WIRE)–Fay Servicing, a special servicer that manages residential mortgages, announced the addition of Nancy Barthel to its executive team as the company’s senior vice president of operational risk, where her role is to develop and strengthen the servicer’s QA/QC programs and manage risk across the organization. Nancy Barthel is a Certified Mortgage Banker (CMB) and Lean Six Sigma Black

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Fay Servicing Hires Andy Laing as Chief Operating Officer

Fay Servicing, a special servicer that manages residential mortgages throughout the United States, hired Andy Laing to its executive team as chief operating officer. In his new role, Laing will lead all of the firm’s servicing, default, business intelligence and back office operations, as well as help manage new strategic initiatives. Laing brings over 20 years of experience in the financial services

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Fay Servicing Hires Loren Morris as General Counsel, Chief Compliance Officer & Executive Vice President

Mortgage industry veteran joins executive team; further strengthens organization’s legal team CHICAGO–(BUSINESS WIRE)–Fay Servicing, a special servicer that manages distressed and at-risk residential mortgages, announced Loren Morris, Esquire, has joined its executive team as the company’s general counsel, chief compliance officer and executive vice president, where he is responsible for leading corporate, strategic and tactical legal initiatives. Morris brings more

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