Having Difficulty Making Payments?

Keeping up with mortgage payments can be difficult, especially with circumstances like job loss, illness, or overextended credit. By reaching out to us when challenges first arise, or if you anticipate that you may have such difficulty in the near future, you keep more options open. We recommend you or an authorized representative contact your Fay Servicing Account Manager at 1-800-495-7166 to review your information and discuss all options available to you. Your Account Manager is available to speak with you Monday through Thursday from 8:00 a.m. to 9:00 p.m. and Friday from 8:30 a.m. to 5:00 p.m. (Central Time).

You can start the process now by completing the Fay Servicing Borrower Assistance Form from the link below. This form will assist you in explaining to us the cause of your payment challenges and providing us with as much detail as possible about your income and expenses. The documents required for loss mitigation may vary depending on the owner of your loan. Your Account Manager will be able to provide you with the documents needed for your loss mitigation review, however if you are unable to speak with your Account Manager you may submit the applicable documents listed on the Document Checklist.

Borrower Assistance Form

Documentation Checklist

Tax Information Request Form

3rd Party Authorization Form (if applicable)