During the current COVID-19 (novel coronavirus) disaster, please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time, and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience.
We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they arise.