ALL CUSTOMERS: PLEASE READ this IMPORTANT information: regarding the COVID 19 disaster

Contact us toll free at 1-800-495-7166

COVID-19 Information

During the current COVID-19 (novel coronavirus) disaster, please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. We appreciate your patience during this troubling time, and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience.

  1. You can register for online access to your loan in the “My Loan” section of the home page.
  2. You can also call our listed 800 number to hear your balance and make payments.

We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they arise.

Homeowner Assistance Fund

The Homeowner Assistance Fund (HAF) is a new federal program to help homeowners impacted by COVID-19 catch up on mortgage and utility bills and pay other housing costs.

Click here or copy and paste the link into your browser for more information from the National Council of State Housing Agencies:

New Look For Our Website COMING SOON!

In the next few weeks our website, Fay will have a more user-friendly interface. Functionality will remain the same but the website will have a modern feel and a layout that is easier to use.

At Fay we take pride in helping our borrowers and we look forward to continuing to serve you with our trademark high-touch, personalized customer service and an updated look and feel for our website. 

Your Fay Servicing Customer Support Team