All customers: PLEASE READ this IMPORTANT information regarding the COVID-19 disaster

COVID-19 Information

During the current COVID-19 (novel coronavirus) disaster, please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time, and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience.

  1. You can register for online access to your loan in the “My Loan” section of the home page.
  2. You can also call our listed 800 number to hear your balance and make payments.

We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they arise.