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Convenient Payment Options!

Payments made online or over the phone using a bank account are available without charge. Other payment methods may incur fees as noted below.

Online

There are several online payment options available to you. Payments received online after 9:00pm Central Time will be credited the next business day. 

 

  • Your Online Fay Servicing Account HERE, (For instructions on how to set up your online account with Fay Servicing, please visit the New to Fay page.)

 

  • Debit Cards (for a vendor processing fee of $4.99), by using the Fay PayNearMe link HERE 

  • Pay with Apple Pay and Google Pay Wallet (for a vendor processing fee of $4.99), by using the Fay PayNearMe link HERE

  • Scan the QR code on your Monthly Statement from Fay Servicing and follow the instructions (for a vendor processing fee of $4.99).

Phone

You may use our automated Pay-by-Phone system 24 hours a day, 7 days a week by calling

1-800-495-7166

Or, to speak to a Customer Service Representative, please call: 1-800-495-7166


Monday - Thursday: 8:00am - 7:00pm
Friday:
8:00am - 5:00pm
Saturday:
9:00am - 12:00pm

Please Note: Operating Hours are Central Time and payments via phone received after 9:00pm Central Time will be credited the next business day.
 

Cash Payments

You may make cash payments with MoneyGram by visiting www.moneygram.com.


You can also make payments at participating retail stores using PayNearMe.

 

Visit www.paynearme.com/fayservicing, enter your loan number, select one-time payment, choose cash, and follow the instructions. Search for a location based on your zip code.


Please Note: There is a limit of $1,500.00 per transaction in any 24-hour period for PayNearMe.

U.S. Mail

Make your check or money order payable to Fay Servicing, LLC. Place your Fay Servicing Loan Number on your check or money order and mail to us at:

Fay Servicing, LLC

Payment Processing

PO Box 88009

Chicago, IL  60680-1009

 

Allow 6-10 business days for postal processing time. ONLY use this address for mailing your payment. Mailing payments to any other address will result in a delay in posting your payment.      

Please Note: Payments received after 4:00pm Central Time will be credited the next business day.

Overnight (ONLY for Payoffs and Reinstatements)

  You can overnight payments via FedEx to the following address:

Fay Servicing LLC.

Attn: Payment Processing

1601 LBJ Freeway Suite 150

Farmers Branch, TX-75234

 

Please Note: We cannot accept payments in-person at this location. Payoffs and reinstatements received after 3:00pm Central Time will be credited the next business day.

Payments by Military Allotment or Third-Party Payment Service

If your payment is made by military allotment or a third-party payment service, you must contact the Department of Defense Finance and Accounting Service or your payment service company immediately and instruct them to send your payments to Fay Servicing instead of your previous servicer. Your payment to Fay Servicing must include your new loan number and include the following Payment Processing Address:

 

Fay Servicing, LLC

Payment Processing

PO Box 88009

Chicago, IL60680-1009

 

Please Note: Payments received after 4:00pm Central Time will be credited the next business day.

Customers can also visit the Nationwide Mortgage Licensing System & Registry (NMLS) Consumer Access website at www.nmlsconsumeraccess.org.

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