Call us at (800) 495-7166

NMLS ID# 88244

Contact Us

Fay Servicing
P.O. Box 809441
Chicago, IL 60680
Phone: 800-495-7166

*For inquiries only. For payment address, please call your Account Manager.


Account Managers are available at 1-800-495-7166 Monday through Friday from 9 a.m. to 5 p.m. and Saturday from 10 a.m. to 2 p.m Central time.


Fay Servicing is currently hiring for multiple positions. Please visit our careers page to learn more about open opportunities.

Qualified Written Requests

Fay Servicing, LLC
901 S. 2nd St., Suite 201
Springfield, IL 62704

Other Written Correspondence

Fay Servicing, LLC
PO Box 809441
Chicago, IL 60680-9441

Customer Solutions


Payments should be mailed to the address on your billing statement. If you need a copy of your billing statement, please contact your Account Manager at 1-800-495-7166.

In order to fully and accurately address your inquiry, please provide borrower's full name, loan number, email address, and phone number.

For customer service, please call 1-800-495-7166 or email:

If you are not satisfied with the outcome of an issue or with the service you received from Fay Servicing please call 1-800-495-7166 or email: