Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.


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Why Work for Fay Servicing?

Founded in early 2008 to address the challenges created by the growing housing crisis, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. Fay Servicing is a specialty mortgage servicer and originator that sees the customer behind every loan. We understand that our customers aren’t loan numbers — they’re homeowners.

Fay Servicing employs a unique talent model and a true Single-Point-of-Contact methodology to build strong relationships with customers. Our employees enjoy comfortable offices, monthly complimentary lunches, free gym memberships, paid time off, health care benefits, AD&D, Basic Life Insurance, 401(k) plan contributions, and much more!

Fay Servicing currently has offices in the Dallas, Tampa, and Phoenix areas, in addition to our four Chicagoland locations. Due to substantial growth and budding opportunities in the industry, Fay Servicing is looking for qualified candidates to join our team at every location. We seek highly-experienced, well-rounded mortgage professionals who strive for success and recognition in a fast-paced environment that offers increasing opportunities for professional growth.

If you don’t see the job that you want, but think you would be an asset to our teams in Illinois, Texas, Florida, or Arizona, please apply to the General Interest position.

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