All customers: PLEASE READ this IMPORTANT information regarding the COVID-19 disaster

Effective 12/8/2021, existing customers who access their loan information online (the “My Loan” login) will need to re-register their account with our enhanced Borrower Portal. Simply click on the link to “Register” on or after 12/8/2021. Please reach out to our Customer Servicer team at 1-800-495-7166 with any questions or to assist you. Additional information will be sent to you via email after 12/1/2021.

Contact us toll free at 1-800-495-7166

Beware of Foreclosure Rescue Scams

You should be extremely cautious when dealing with companies who claim that, for a fee, they can “save” your home from foreclosure or obtain a loan modification on your behalf. Many of these companies merely take advantage of customers without providing any assistance at all.

Avoid organizations that:

  • Charge a fee in exchange for housing counseling services or modification of a delinquent loan
  • Instruct you not to contact Fay Servicing or insist that you make your mortgage payments to anyone other than your mortgage servicer
  • Ask you to sign or transfer over the deed to your property to anyone other than Fay Servicing.

If you need foreclosure prevention guidance, please call Fay Servicing at (800) 495-7166 to discuss your loan and the options that may be available to you. An account manager is available to speak with you FREE OF CHARGE Monday through Thursday from 8 a.m. to 9 p.m. and Friday from 8:30 a.m. to 5 p.m. (Central Time).

Additionally, the United States Department of Housing and Urban Development (HUD) sponsors free housing counseling services. Click here to find a HUD-approved housing counselor in your area.