Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Beware of Foreclosure Rescue Scams

You should be extremely cautious when dealing with companies who claim that, for a fee, they can “save” your home from foreclosure or obtain a loan modification on your behalf. Many of these companies merely take advantage of customers without providing any assistance at all.

Avoid organizations that:

  • Charge a fee in exchange for housing counseling services or modification of a delinquent loan
  • Instruct you not to contact Fay Servicing or insist that you make your mortgage payments to anyone other than your mortgage servicer
  • Ask you to sign or transfer over the deed to your property to anyone other than Fay Servicing.

If you need foreclosure prevention guidance, please call Fay Servicing at (800) 495-7166 to discuss your loan and the options that may be available to you. An account manager is available to speak with you FREE OF CHARGE Monday through Thursday from 8 a.m. to 9 p.m. and Friday from 8:30 a.m. to 5 p.m. (Central Time).

Additionally, the United States Department of Housing and Urban Development (HUD) sponsors free housing counseling services. Click here to find a HUD-approved housing counselor in your area.