Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

NEWSROOM

Fay Ranks 14th on Crain’s Fast 50 List

Fay Financial, a mortgage servicer that specializes in managing at-risk residential mortgage loans, has been ranked #14 on the Crain’s Fast 50 list after being named an honoree in May. Fay Financial’s 926% five-year revenue growth rate has placed it among the top of the quickest growing companies in Chicago. “The key to our success today and into the future

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