Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

NEWSROOM

Florida Governor Rick Scott Announces Fay Servicing to Open Southeast Regional Headquarters in Hillsborough County

Expansion Will Create 100 New Jobs in Tampa   TAMPA, Fla. – Today, Governor Rick Scott announced that Fay Servicing has chosen Florida as the best location for its new Southeastern regional headquarters. The expansion will create 100 new jobs and invest more than $1 million in the local community. Fay Servicing currently employs nearly 20 Floridians. Governor Scott said,

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