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PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Fay Servicing Hires Wanda Montgomery to Lead Foreclosure Department

CHICAGO–(BUSINESS WIRE)–Fay Servicing, a residential mortgage special servicer and originator, has selected Wanda Montgomery to join as the firm’s senior vice president of foreclosure operations.

In her new role, Montgomery will be based out of Fay Servicing’s Carrollton, TX office and she will lead the foreclosure department across multiple locations while reporting directly to Andy Laing, chief operating officer of Fay Servicing. Given the increasing risks and heightened compliance requirements associated with non-performing loans, Montgomery’s more than 21 years of experience in default servicing will be a major asset for Fay Servicing as it continues to grow its platform beyond whole loans and into agency and HUD loans.

Most recently, Montgomery led a team of foreclosure consultants at Fannie Mae that traveled to servicers with underperforming foreclosure groups to assess the operations, provide support, help them utilize available technologies and implement industry best practices and process efficiencies. Prior to that role, Montgomery led First American’s Default Outsource Operation that was acquired from Washington Mutual Mortgage where she had worked for over a decade running both foreclosure and bankruptcy departments.

“Wanda brings tremendous default servicing knowledge and valuable management expertise to Fay Servicing that will be leveraged as we continue to add scale and expand more into agency servicing,” said Andy Laing. “Both bank and investor clients recognize that her vast experience working with and analyzing thousands of servicing organizations will help us continue to optimize efficiencies and maintain compliance within the construct of our highly differentiated servicing approach.”

About Fay Servicing

Chicago, Ill.-based Fay Servicing is a special servicer and originator that leverages its differentiated relationship-based platform to maximize the value of residential loan portfolios for mortgage bankers and alternative real estate investors. For more information, please visit


For Fay Servicing
Catherine Mootz, 678-781-7227