Contact us toll free at 1-800-495-7166

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PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Fay Servicing Opens New Office in Dallas; Expands Special Servicing Staff

Provides jobs for experienced local talent.

CHICAGO–(BUSINESS WIRE)–Fay Servicing, a special servicer that manages residential mortgages, announced that the company has opened an office in the Dallas metro to take advantage of the tremendous talent available in the region.

Fay Servicing’s staffing model is based on hiring former loan originators and leveraging their strengths via the its unique training program designed to transition them into special servicing account managers. These employees typically have extensive mortgage industry knowledge as well as the interpersonal skills to required to successfully engage borrowers and help find positive resolutions for troubled loans.

“As we grow, we continue to focus on hiring account managers who are natural problem solvers with exceptional mortgage industry expertise,” said Ed Fay, chief executive officer of Fay Servicing. “Given the recent employment trends in the Dallas region, it was a perfect fit for executing our specialized approach of bringing strong originators into the servicing role while also enhancing our business continuity capabilities.”

About Fay Servicing

Chicago, Ill.-based Fay Servicing is a special servicer which leverages its relationship-based servicing platform to optimize performance of residential loan portfolios for banking institutions and alternative real estate investors. For more information, please visit www.fayservicing.com.

Contacts

For Fay Servicing
Ann Bates, 678-781-7225