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regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Fay Servicing Adds RES.NET’s REO Portal to Manage Portfolio

acquisitionRES.NET, a California-based software applications firm serving the real estate industry, has partnered with Fay Servicing to provide Fay’s clients access to RES.NET’s expansive network of agents and vendors through the company’s REO Portal.

Through the platform, Fay clients also access to RES.NET’s set of customizable operating tools to allow compliance while maintaining efficiencies.

“Under such tight regulatory oversight, more servicers like Fay are leaning on trusted industry partners to help manage their assets in a way that is efficient as well as transparent,” said Keith Guenther, CEO of USRES and RES.NET. “Our goal is to help our clients balance their business needs and compliance requirements with customizable solutions and completely programmable, tailored technology to ensure they can offer the best possible service.”

“We assessed several systems to manage our REO assets, and RES.NET proved the most robust and most easy to use platform,” said Glenn Brooks, SVP at Fay Servicing. “The data points we capture through RES.NET allow us to seamlessly create detailed reporting for our clients as well as internally manage our aggressive timelines for the REO portfolio.”