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****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Fay Servicing Launches REO Division, Hires Glenn Brooks as SVP

After launching its new mortgage origination division focusing on retail and correspondent loans in May, Fay Servicing has launched a new real estate owned (REO) property division offering a range of services, including eviction attorney selection and oversight, access to a large preferred real estate agent network, ‘cash for keys’ negotiations, pre-marketing strategies, contractor selection and project oversight, listing and marketing properties, offer and contract negotiations, and title and closing coordination.

In addition, the special servicer has hired REO expert Glenn Brooks as senior vice president of the new REO business unit. As per a company release, Brooks has more than 20 years in the real estate, mortgage servicing, REO management, asset disposition and lending industries. Before joining Fay Servicing, he served as vice president of Quantum Servicing, where he oversaw the bankruptcy, foreclosure, REO, property preservation and valuations departments.

In addition, Brooks was assistant vice president/manager of REO for Accredited Home Lenders, where he lead a team of asset managers across the country to determine market value and the best marketing strategies on REO properties, including reviewing and approving marketing plans, repairs, list prices and offers presented.

In his new role, Brooks will provide strategic direction for the new division and manage relationships with attorneys, agents and vendors.