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PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Fay Servicing Selects Nancy Barthel as Senior Vice President of Operational Risk

CHICAGO–(BUSINESS WIRE)–Fay Servicing, a special servicer that manages residential mortgages, announced the addition of Nancy Barthel to its executive team as the company’s senior vice president of operational risk, where her role is to develop and strengthen the servicer’s QA/QC programs and manage risk across the organization.

Nancy Barthel is a Certified Mortgage Banker (CMB) and Lean Six Sigma Black Belt with more than 30 years of experience in the financial services industry. Prior to joining Fay Servicing, she served as the president of her own consulting firm, where she restructured operations, integrated technology and implemented regulatory compliance programs for large banks, mortgage lenders and mortgage technology firms to optimize efficiency and manage audit/compliance risk. While being engaged by two different top ten U.S. banks, Barthel managed the implementation of an organization-wide single point of contact (SPOC) program and aligned business processes with new HAMP regulations. Barthel also served as chief operating officer at Pierce and Associates, one of the largest Chicago law firms specializing in foreclosures, bankruptcies and REOs for financial institutions across the country, where she led operations, information technology, finance, quality control and regulatory compliance. In addition, she was senior vice president at SunTrust Mortgage and vice president at Washington Mutual/PNC Mortgage and GE Capital Mortgage.

Barthel earned her MBA at the University of Pittsburgh.

“Nancy’s expertise enables us to further enhance the way our organization manages operational risk as we expand our ability to meet the growing demand for special servicing within the mortgage industry,” said Andy Laing, COO of Fay Servicing.

About Fay Servicing

Chicago, Ill.-based Fay Servicing is a special servicer which leverages its relationship-based servicing platform to optimize performance of residential loan portfolios for banking institutions and alternative real estate investors. For more information, please visit


For Fay Servicing
Ann Bates, 678-781-7225