Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Fay Servicing Hires Andy Laing as Chief Operating Officer

Fay Servicing, a special servicer that manages residential mortgages throughout the United States, hired Andy Laing to its executive team as chief operating officer.

In his new role, Laing will lead all of the firm’s servicing, default, business intelligence and back office operations, as well as help manage new strategic initiatives.

Laing brings over 20 years of experience in the financial services industry, most recently as senior manager in the financial services strategy and operations department at Deloitte Consulting, where he spent the last three years supporting the design and implementation of product, channel and operation transformation of large banks and credit card companies. His primary focus was to assist in the adaptation of business models to a rapidly changing business and regulatory environment. Laing also served in numerous executive positions at HSBC, including EVP and head of global credit card operations as well as SVP and head of customer service and loan administration for HSBC’s North American secured and unsecured businesses. Prior to the ten years Laing spent at HSBC, he worked as a consultant at Accenture and as an analyst at the Federal Reserve.

“A key theme throughout Andy’s accomplishments and research has been his focus on the benefits of maximizing the customer’s experience which makes him an ideal fit with our firm,” said Ed Fay, CEO of Fay Servicing.

“His experience successfully applying operational discipline to large-scale consumer finance platforms will help us continue to grow in a controlled manner while providing valuble solutions to our borrowers and maintaining high levels of performance for our clients,” Fay added.

About Fay Servicing

Chicago, Ill.-based Fay Servicing is a special servicer which leverages its relationship-based servicing platform to maximize the value of distressed and at-risk residential loan portfolios for banking institutions and alternative real estate investors. For more information, please visit www.fayservicing.com.

Contacts

For Fay Servicing
Kalyn Ballard, 678-781-7221