Contact us toll free at 1-800-495-7166

****All customers****
PLEASE READ this IMPORTANT information
regarding the COVID-19 disaster

Please be advised that we are open and working to ensure all borrower questions and concerns are answered as quickly as possible. However, with the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this troubling time and would like to remind you about the online and phone resources that will allow you to self-service and continue to make your payments at your convenience. You can register for online access to your loan in the “My Loan” section of the home page. You can also call our listed 800 number to hear your balance and make payments. Additionally, if you have questions that require us to assist you, you can send your questions to our Customer Service group at customersupport@fayservicing.com. We will respond to your email within 48 hours. We hope that all of our borrowers are safe and taking care of their families during this crisis. Fay is here to assist you with your home needs as they may arise.

Fay Servicing Hires Loren Morris as General Counsel, Chief Compliance Officer & Executive Vice President

Mortgage industry veteran joins executive team; further strengthens organization’s legal team

CHICAGO–(BUSINESS WIRE)–Fay Servicing, a special servicer that manages distressed and at-risk residential mortgages, announced Loren Morris, Esquire, has joined its executive team as the company’s general counsel, chief compliance officer and executive vice president, where he is responsible for leading corporate, strategic and tactical legal initiatives.

Morris brings more than 25 years of experience in financial services, mortgage banking, servicing and secondary marketing. Prior to joining Fay Servicing, he served as the senior vice president, general counsel and chief compliance officer at an Irvine, Calif.-based provider of customized services and component servicing for mortgage lenders, banks and other financial institutions. Morris has also held senior and executive positions with Bank of America, Goldman Sachs and HSBC throughout his career.

Janna Lewis, Esquire, a co-founder of Fay Servicing, has shifted her primary focus toward building out the firm’s valuation, due diligence and investment services platforms.

“Given his combination of legal and operational experience through various economic and credit cycles, Loren is a great fit with our growing organization,” said Ed Fay, chief executive officer of Fay Servicing. “His past success and knowledge of the legal issues impacting leading mortgage-focused financial institutions will further enable us to provide enhanced levels of service that fully meet the requirements of mortgage industry regulators.”

About Fay Servicing

Chicago, Ill.-based Fay Servicing is a special servicer which leverages its relationship-based servicing platform to maximize the value of distressed and at-risk residential loan portfolios for banking institutions and alternative real estate investors. For more information, please visit www.fayservicing.com.

Contacts

For Fay Servicing
Kalyn Ballard, 678-781-7221