Privacy Statement

At Fay Servicing protecting the privacy of your personal information is critically important to us. We value your business and the trust you put in Fay Servicing In order to service your loan, we collect, maintain, and use information about you on a routine basis. When you entrust us with this information, you can be certain it will be used only within our strict guidelines.

Fay Servicing provides annual written Privacy Policy and Opt-Out Notices in accordance with federal and state law requirements, and we are committed to making sure that our security policies and procedures safeguard customer records and nonpublic personal information. For a copy of our current Privacy Policy, please click here.

Notice to California residents: We have a separate short form notice describing the rights of California residents to opt-out under California law, including rights to opt-out of affiliate sharing. We will only share non-public personal information as required or permitted by law. Please click here for a copy of the form.

Notice to North Dakota residents: We will only share information with our service providers and with third parties as required or permitted by law. We may also disclose your non-public personal information with your written consent.

Notice to Vermont residents: We will not share non-public personal information with anyone except our service providers and third parties as required or permitted by law. We will share transaction and experience information (such as your loan balance and payment history) within the Fay family of companies.